Welcome to SPN

Register and Join the most happening forum of Sikh community & intellectuals from around the world.

Sign Up Now!

India Chained To Their Desks: India's Murder Convicts To Man Its Call Centres

Discussion in 'Breaking News' started by Admin Singh, Feb 20, 2011.

  1. Admin Singh

    Admin Singh
    Expand Collapse
    Admin SPNer

    Joined:
    Jun 1, 2004
    Messages:
    5,977
    Likes Received:
    5,043
    Chained To Their Desks: India's Murder Convicts To Man Its Call Centres
    by JASON BURKE

    For a man serving a life sentence for murder, Pradeep Deburma has a slightly unlikely dream: to work in a call centre like hundreds of thousands of other young ambitious Indians. Even more improbably, he has every chance of realising it while still behind bars.

    Deburma, 24, is detained in a high-security prison near Hyderabad which is launching an innovative scheme to turn convicts into "outsourcing providers" for local firms and eventually, it is hoped, international clients.

    The scheme is in its early stages, with prisoners being trained in basic data entry skills. Jail authorities hope that inmates will soon be just as likely to tap at a keyboard as dig vegetables, make carpets or stitch uniforms.

    "We have got so many computer literates and professionals in our prison," said Gopinath Reddy, director general of prisons in India's state of Andhra Pradesh.

    "So far they are not being fully recognised, but now their knowledge will be utilised for the nation and when they go out they can also lead a meaningful life."

    Though there are still significant obstacles to overcome before international customers are routed through to a cellblock in India - including regulations forbidding internet or phone access with the world outside the 6m walls topped with live barbed wire - these are being overcome.

    Surveying his first dozen inmates, Mohan Menon, a software specialist brought in to oversee the training, is bullish about the future. "Definitely we will get orders," he said.

    On a board behind him is written: "Skills of communication: KISS, Keep It Simple and Short."

    Hyderabad is one of India's biggest centres of business process outsourcing, a £15bn industry in which many global firms subcontract key functions to local companies.

    The new urban lifestyles enjoyed by many of those working in the industry has become an integral part of contemporary Indian culture, popularised locally in novels by bestselling authors such as Chetan Bhagat and internationally by films like Slumdog Millionaire.

    One of the inmates in training is R.S. Ratnababu, a 53-year-old former bank assistant manager sentenced to six years in jail for "misappropriation" of 30,000 rupees (£450).

    "We are educated persons," he said. "This is useful to me on completion of my sentence so I will get some job opportunity. Losing my job was not a major problem. But going to prison is a major problem. I have three children and their education is suffering. This gives me a hope."

    Also picked to spend six hours a day learning keyboard skills and to receive 100 hours of English language tuition is Ravi Kumar, a 26-year-old former army clerk sentenced to life for killing a fellow soldier while serving in Kashmir. Kumar, who says the death was an accident, said he is "really enjoying" his new activity.

    One attraction was the pay. For tasks such as weaving traditional rugs or welding bunkbeds for government hostels, prisoners receive only 15 rupees per day. Those working in the outsourcing unit will receive up to 10 times as much.

    Deburma was certain he would get work outside as a result of his prison work experience. He hopes he will be freed when his case - he was convicted of involvement in a gang killing - goes for retrial. Then his experience would be invaluable. "I have friends who are working in call centres and they earn lots of money and get to meet lots of people," he said. "That's what I am going to do."

    Authorities in other Indian states are watching the experiment carefully. It is unclear how far it could be replicated.

    The 10-year-old Cherlapalli jail has the advantage of being relatively new and only moderately overcrowded - it has an official capacity of 1,790 and an actual population of 1,966 prisoners last week. Most Indian prisons are old and much more crowded.

    Eventually about 200 inmates will work in the outsourcing centre, said deputy superintendent Rama Gopal.

    Prospective clients include the Indian postal service and the group working on a project to issue a personal identity card to all adults. Both require vast quantities of data to be lifted from forms and entered into computers. "The prisoners are being given training and then we can extract work from them," Gopal said.

    When the outsourcing unit becomes fully operational, it will take over the site of the prison's meditation centre, currently unused. "This is a positive and constructive use of the space," Gopal said.



    [Courtesy: The Guardian]

    February 19, 2011
     

    Attached Files:

    • Like Like x 1
  2. Loading...

    Similar Threads Forum Date
    Sikh Clergy Feeling Chained, Muffled (So Says Patna Sahib Iqbal Singh) Hard Talk Feb 8, 2010
    Man keeps Punjab girls chained like dogs Interfaith Dialogues Nov 10, 2004

  3. spnadmin

    spnadmin United States
    Expand Collapse
    1947-2014 (Archived)
    SPNer Supporter

    Joined:
    Jun 17, 2004
    Messages:
    14,551
    Likes Received:
    19,200
    This has been true in the US for some time. But I an unaware of any studies or data that have evaluated the consequences for society, business, or the prisoners theselves.
     
  4. kds1980

    kds1980 India
    Expand Collapse
    SPNer

    Joined:
    Apr 4, 2005
    Messages:
    4,504
    Likes Received:
    2,738
    Poor Guy just for barely 30,000 rupees he is sentenced to 6 years and thousands of people who commit frauds of thousands of crores are roaming free.
     
    • Like Like x 1

Share This Page