I'm not sure how to even use this mail service but I have an entourage question. I have had many difficulties since installing this software. I'm off to the mac store for the second day running. They seem to get me up and running there and then I get home and after an hour or so the error messages start. Currently I'm getting 'An operation on the server timed out. The server may be down, overloaded or there may be too much net traffic'. While the mac guys are helpful enough, I do get that 'it's not an apple product' look every time I start to go into the symptoms. Any suggestions as I head back???? Also, shouldn't I be able to open an attachment in word even if it was sent from a pc?