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Printing problem with internet explorer

Discussion in 'Information Technology' started by Vivian, Nov 1, 2005.

  1. Vivian

    Vivian
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    Guest

    I have searched the forum, and see others are experiencing the same issues.
    Yet I do not know how to resolve it. Any help would be appreciated.
    We have SEVERAL machines running Windows 200 Professional (5.00.2195) with
    sp4. We applied all security patches, windows updates, etc., earlier this
    week, on two machines, and now they won't print 100% of the time to the
    network printer.
    HPLaserjet 4300n. It will print a windows test page. It will print from
    Word or Outlook. It will consistently fail if you try to print from the
    internet or our accounting package syspro6. When printing from IE we receive
    the following error: Function address 0x4f53ef90 caused a protection fault.
    (exception code 0xc000005) Some or all property page(s) may not be displayed.
    If anyone knows a work around, or which hotfix I should "uninstall", your
    comments and suggestions are welcomed. We have already deleted and
    reinstalled the printer, looked for updated drivers etc. NOTE: our xp
    machines appear to be uneffected by security updates. We are still able to
    print in the XP os.
    CAN YOU HELP ME PLEASE?
     
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  3. Rick B

    Rick B
    Expand Collapse
    Guest

    This is an ACCESS newsgroup, not an Internet Explorer newsgroup.

    Suggest you post to an IE newsgroup.

    --
    Rick B



    "Vivian" <Vivian@discussions.microsoft.com> wrote in message
    news:BC576573-8C9D-4183-A4B1-315FA55D5573@microsoft.com...
    >I have searched the forum, and see others are experiencing the same issues.
    > Yet I do not know how to resolve it. Any help would be appreciated.
    > We have SEVERAL machines running Windows 200 Professional (5.00.2195) with
    > sp4. We applied all security patches, windows updates, etc., earlier this
    > week, on two machines, and now they won't print 100% of the time to the
    > network printer.
    > HPLaserjet 4300n. It will print a windows test page. It will print from
    > Word or Outlook. It will consistently fail if you try to print from the
    > internet or our accounting package syspro6. When printing from IE we
    > receive
    > the following error: Function address 0x4f53ef90 caused a protection
    > fault.
    > (exception code 0xc000005) Some or all property page(s) may not be
    > displayed.
    > If anyone knows a work around, or which hotfix I should "uninstall", your
    > comments and suggestions are welcomed. We have already deleted and
    > reinstalled the printer, looked for updated drivers etc. NOTE: our xp
    > machines appear to be uneffected by security updates. We are still able
    > to
    > print in the XP os.
    > CAN YOU HELP ME PLEASE?
    >
     

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