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Phone System Interface

Discussion in 'Information Technology' started by doodle, Jul 28, 2006.

  1. doodle

    doodle
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    Guest

    Greetings all.
    access 97, windows xp.

    I am developing a customer order database and the department is
    requesting some sort of interface with the phone system. They said that
    the Japan location has it setup so that when the Customer Service
    agent's phone rings, the database is somehow passed the telephone
    number as a string and then the customer's summary screen automatically
    pops up.

    Anyone seen anything canned similar or have any ideas? I realize it
    will depend on the phone system, but I just wanted to see if anyone has
    done something similar.

    thanks in advance

    -doodle
     
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  3. Douglas J. Steele

    Douglas J. Steele
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    Guest

    No samples, I'm afraid, but it's known as TAPI (Telephone Application
    Programming Interface).

    A Google search yielded a large number of hits:

    http://www.google.ca/search?hl=en&q=+tapi++vb

    --
    Doug Steele, Microsoft Access MVP
    http://I.Am/DougSteele
    (no private e-mails, please)


    "doodle" <ADraughn@mazakcorp.com> wrote in message
    news:1153439919.002232.287220@i3g2000cwc.googlegroups.com...
    > Greetings all.
    > access 97, windows xp.
    >
    > I am developing a customer order database and the department is
    > requesting some sort of interface with the phone system. They said that
    > the Japan location has it setup so that when the Customer Service
    > agent's phone rings, the database is somehow passed the telephone
    > number as a string and then the customer's summary screen automatically
    > pops up.
    >
    > Anyone seen anything canned similar or have any ideas? I realize it
    > will depend on the phone system, but I just wanted to see if anyone has
    > done something similar.
    >
    > thanks in advance
    >
    > -doodle
    >
     
  4. Angus Comber

    Angus Comber
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    Guest

    I have written a telephony COM component called Cuba which is a free
    download - get it at www.iteloffice.com/developer.htm

    It is basically a COM wrapper around TAPI. You don't really need to know
    much about TAPI to use it but you will need to install a TAPI driver for
    your phone system.

    In addition, TAPI will present the phone number as a string - e.g.
    0155523456 - so if you have formatting in your telephone fields or spaces be
    aware of that when you do any matching. You might want to store telephone
    numbers in a field WITHOUT spaces.

    Hope this helps.

    Angus


    "doodle" <ADraughn@mazakcorp.com> wrote in message
    news:1153439919.002232.287220@i3g2000cwc.googlegroups.com...
    > Greetings all.
    > access 97, windows xp.
    >
    > I am developing a customer order database and the department is
    > requesting some sort of interface with the phone system. They said that
    > the Japan location has it setup so that when the Customer Service
    > agent's phone rings, the database is somehow passed the telephone
    > number as a string and then the customer's summary screen automatically
    > pops up.
    >
    > Anyone seen anything canned similar or have any ideas? I realize it
    > will depend on the phone system, but I just wanted to see if anyone has
    > done something similar.
    >
    > thanks in advance
    >
    > -doodle
    >
     
  5. doodle

    doodle
    Expand Collapse
    Guest

    My thanks to both of you. I will check out the websites.

    -doodle
     

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