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How to get the Access 2003 post-Service Pack 2 hotfix

Discussion in 'Information Technology' started by JohnFredC, Jul 28, 2006.

  1. JohnFredC

    JohnFredC
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    Guest

    I am so tired of Access 2003 crashing due to a problem reputedly fixed by the
    Access 2003 post-Service Pack 2 hotfix (my issue is the last one bulleted in
    article 902445).

    Yet the contact support page says it'll cost me $35 to request the fix!

    Is there any way to get the Access 2003 post-Service Pack 2 hotfix without
    incurring a fee?????
     
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  3. Douglas J Steele

    Douglas J Steele
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    Guest

    Did you see the entry in the KB article saying

    Note In special cases, charges that are ordinarily incurred for support
    calls may be canceled if a Microsoft Support Professional determines that a
    specific update will resolve your problem. The usual support costs will
    apply to additional support questions and issues that do not qualify for the
    specific update in question.

    If it sounds as though you qualify for the hotfix, you shouldn't have to
    pay. You will still be asked for a credit card number when you phone, but no
    charge should be made.

    --
    Doug Steele, Microsoft Access MVP
    http://I.Am/DougSteele
    (no e-mails, please!)


    "JohnFredC" <JohnFredC@discussions.microsoft.com> wrote in message
    news:1641AC80-7B5B-4473-9E90-8DBCF5735954@microsoft.com...
    > I am so tired of Access 2003 crashing due to a problem reputedly fixed by

    the
    > Access 2003 post-Service Pack 2 hotfix (my issue is the last one bulleted

    in
    > article 902445).
    >
    > Yet the contact support page says it'll cost me $35 to request the fix!
    >
    > Is there any way to get the Access 2003 post-Service Pack 2 hotfix without
    > incurring a fee?????
     
  4. JohnFredC

    JohnFredC
    Expand Collapse
    Guest

    Hi Doug

    Thanks for your speedy response. A fix as broadly applicable as this one is
    should be available as a download or SP or something. It's been several
    months since the issues it addresses came to light.

    Guess I'll have to call.

    Thanks again.


    "Douglas J Steele" wrote:

    > Did you see the entry in the KB article saying
    >
    > Note In special cases, charges that are ordinarily incurred for support
    > calls may be canceled if a Microsoft Support Professional determines that a
    > specific update will resolve your problem. The usual support costs will
    > apply to additional support questions and issues that do not qualify for the
    > specific update in question.
    >
    > If it sounds as though you qualify for the hotfix, you shouldn't have to
    > pay. You will still be asked for a credit card number when you phone, but no
    > charge should be made.
    >
    > --
    > Doug Steele, Microsoft Access MVP
    > http://I.Am/DougSteele
    > (no e-mails, please!)
    >
    >
    > "JohnFredC" <JohnFredC@discussions.microsoft.com> wrote in message
    > news:1641AC80-7B5B-4473-9E90-8DBCF5735954@microsoft.com...
    > > I am so tired of Access 2003 crashing due to a problem reputedly fixed by

    > the
    > > Access 2003 post-Service Pack 2 hotfix (my issue is the last one bulleted

    > in
    > > article 902445).
    > >
    > > Yet the contact support page says it'll cost me $35 to request the fix!
    > >
    > > Is there any way to get the Access 2003 post-Service Pack 2 hotfix without
    > > incurring a fee?????

    >
    >
    >
     

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