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Access 2002 Does Not Function

Discussion in 'Information Technology' started by DianeD, Jul 28, 2006.

  1. DianeD

    DianeD
    Expand Collapse
    Guest

    I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension 8250 using
    Windows XP Pro.

    I've never used Access 2002 and I thought I would give it a try, but upon
    opening up the program, and going to the "Help", I tried to open the "Sample
    Northwind database" and received the following error message:
    "Microsoft Access can't open the sample database. This feature is not
    currently installed. Would you like to install it now?"
    When I click "Yes", I see a VERY brief install window, but it's gone as fast
    as it came.

    Then I clicked on the "Detect & Repair" under the Help section. I checked
    the "Restore My shortcuts while repairing" and clicked on "Start". I got the
    following error:
    Windows Installer error:
    "The installation source for this product is not available. Verify that the
    source exists that you can access it."

    What does all this mean and why doesn't my Access program work?

    How do I get Access 2002 to function properly?

    Thank you,
    Diane
     
  2. Loading...


  3. Arvin Meyer [MVP]

    Arvin Meyer [MVP]
    Expand Collapse
    Guest

    Apparently, the Office install is supposed to be located on your hard drive.
    The install procedure can't find it. If you can't find them, I'd suggest
    giving Dell a call and getting the installation disks.
    --
    Arvin Meyer, MCP, MVP
    Microsoft Access
    Free Access downloads
    http://www.datastrat.com
    http://www.mvps.org/access

    "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    news:53D56256-E332-433B-8620-273AE8987DC3@microsoft.com...
    > I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension 8250

    using
    > Windows XP Pro.
    >
    > I've never used Access 2002 and I thought I would give it a try, but upon
    > opening up the program, and going to the "Help", I tried to open the

    "Sample
    > Northwind database" and received the following error message:
    > "Microsoft Access can't open the sample database. This feature is not
    > currently installed. Would you like to install it now?"
    > When I click "Yes", I see a VERY brief install window, but it's gone as

    fast
    > as it came.
    >
    > Then I clicked on the "Detect & Repair" under the Help section. I checked
    > the "Restore My shortcuts while repairing" and clicked on "Start". I got

    the
    > following error:
    > Windows Installer error:
    > "The installation source for this product is not available. Verify that

    the
    > source exists that you can access it."
    >
    > What does all this mean and why doesn't my Access program work?
    >
    > How do I get Access 2002 to function properly?
    >
    > Thank you,
    > Diane
     
  4. DianeD

    DianeD
    Expand Collapse
    Guest

    I have all the disks from Dell already. Should I reinstall Microsoft Office
    XP Professional? If so, then would I be able to get all the updates again?
    Thanks,
    Diane

    "Arvin Meyer [MVP]" wrote:

    > Apparently, the Office install is supposed to be located on your hard drive.
    > The install procedure can't find it. If you can't find them, I'd suggest
    > giving Dell a call and getting the installation disks.
    > --
    > Arvin Meyer, MCP, MVP
    > Microsoft Access
    > Free Access downloads
    > http://www.datastrat.com
    > http://www.mvps.org/access
    >
    > "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    > news:53D56256-E332-433B-8620-273AE8987DC3@microsoft.com...
    > > I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension 8250

    > using
    > > Windows XP Pro.
    > >
    > > I've never used Access 2002 and I thought I would give it a try, but upon
    > > opening up the program, and going to the "Help", I tried to open the

    > "Sample
    > > Northwind database" and received the following error message:
    > > "Microsoft Access can't open the sample database. This feature is not
    > > currently installed. Would you like to install it now?"
    > > When I click "Yes", I see a VERY brief install window, but it's gone as

    > fast
    > > as it came.
    > >
    > > Then I clicked on the "Detect & Repair" under the Help section. I checked
    > > the "Restore My shortcuts while repairing" and clicked on "Start". I got

    > the
    > > following error:
    > > Windows Installer error:
    > > "The installation source for this product is not available. Verify that

    > the
    > > source exists that you can access it."
    > >
    > > What does all this mean and why doesn't my Access program work?
    > >
    > > How do I get Access 2002 to function properly?
    > >
    > > Thank you,
    > > Diane

    >
    >
    >
     
  5. Joseph Meehan

    Joseph Meehan
    Expand Collapse
    Guest

    DianeD wrote:
    > I have all the disks from Dell already. Should I reinstall Microsoft
    > Office XP Professional? If so, then would I be able to get all the
    > updates again? Thanks,
    > Diane


    When doing an install, it should ask you what you want to install and
    you may be able to install just Northwind or you may be able to do just
    Access.

    You be able to have it look for and find the files, but this time have
    the first disk in the drive when you try it and it may be able to find the
    files it needs.

    >
    > "Arvin Meyer [MVP]" wrote:
    >
    >> Apparently, the Office install is supposed to be located on your
    >> hard drive. The install procedure can't find it. If you can't find
    >> them, I'd suggest giving Dell a call and getting the installation
    >> disks. --
    >> Arvin Meyer, MCP, MVP
    >> Microsoft Access
    >> Free Access downloads
    >> http://www.datastrat.com
    >> http://www.mvps.org/access
    >>
    >> "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    >> news:53D56256-E332-433B-8620-273AE8987DC3@microsoft.com...
    >>> I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension
    >>> 8250 using Windows XP Pro.
    >>>
    >>> I've never used Access 2002 and I thought I would give it a try,
    >>> but upon opening up the program, and going to the "Help", I tried
    >>> to open the "Sample Northwind database" and received the following
    >>> error message: "Microsoft Access can't open the sample database.
    >>> This feature is not currently installed. Would you like to install
    >>> it now?"
    >>> When I click "Yes", I see a VERY brief install window, but it's
    >>> gone as fast as it came.
    >>>
    >>> Then I clicked on the "Detect & Repair" under the Help section. I
    >>> checked the "Restore My shortcuts while repairing" and clicked on
    >>> "Start". I got the following error:
    >>> Windows Installer error:
    >>> "The installation source for this product is not available. Verify
    >>> that the source exists that you can access it."
    >>>
    >>> What does all this mean and why doesn't my Access program work?
    >>>
    >>> How do I get Access 2002 to function properly?
    >>>
    >>> Thank you,
    >>> Diane


    --
    Joseph Meehan

    Dia duit
     
  6. DianeD

    DianeD
    Expand Collapse
    Guest

    I tried to perform an install from the original Office XP Pro disks, but
    unfortunately, I got an error message telling me that I do not have a windows
    installer program. Please tell me how to fix this as it's causing all sorts
    of problems with other programs also.


    "Joseph Meehan" wrote:

    > DianeD wrote:
    > > I have all the disks from Dell already. Should I reinstall Microsoft
    > > Office XP Professional? If so, then would I be able to get all the
    > > updates again? Thanks,
    > > Diane

    >
    > When doing an install, it should ask you what you want to install and
    > you may be able to install just Northwind or you may be able to do just
    > Access.
    >
    > You be able to have it look for and find the files, but this time have
    > the first disk in the drive when you try it and it may be able to find the
    > files it needs.
    >
    > >
    > > "Arvin Meyer [MVP]" wrote:
    > >
    > >> Apparently, the Office install is supposed to be located on your
    > >> hard drive. The install procedure can't find it. If you can't find
    > >> them, I'd suggest giving Dell a call and getting the installation
    > >> disks. --
    > >> Arvin Meyer, MCP, MVP
    > >> Microsoft Access
    > >> Free Access downloads
    > >> http://www.datastrat.com
    > >> http://www.mvps.org/access
    > >>
    > >> "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    > >> news:53D56256-E332-433B-8620-273AE8987DC3@microsoft.com...
    > >>> I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension
    > >>> 8250 using Windows XP Pro.
    > >>>
    > >>> I've never used Access 2002 and I thought I would give it a try,
    > >>> but upon opening up the program, and going to the "Help", I tried
    > >>> to open the "Sample Northwind database" and received the following
    > >>> error message: "Microsoft Access can't open the sample database.
    > >>> This feature is not currently installed. Would you like to install
    > >>> it now?"
    > >>> When I click "Yes", I see a VERY brief install window, but it's
    > >>> gone as fast as it came.
    > >>>
    > >>> Then I clicked on the "Detect & Repair" under the Help section. I
    > >>> checked the "Restore My shortcuts while repairing" and clicked on
    > >>> "Start". I got the following error:
    > >>> Windows Installer error:
    > >>> "The installation source for this product is not available. Verify
    > >>> that the source exists that you can access it."
    > >>>
    > >>> What does all this mean and why doesn't my Access program work?
    > >>>
    > >>> How do I get Access 2002 to function properly?
    > >>>
    > >>> Thank you,
    > >>> Diane

    >
    > --
    > Joseph Meehan
    >
    > Dia duit
    >
    >
    >
     
  7. DianeD

    DianeD
    Expand Collapse
    Guest

    As an update, I installed the 3.1 Windows Installer. Unfortunately, it hasn't
    corrected anything. I put the Office XP Pro CD into my drive, and nothing
    happened. Upon clicking on the "setup.exe" I still receive an error message.
    I don't understand what happened...what can I do now to fix this?
    Please help!

    "DianeD" wrote:

    > I tried to perform an install from the original Office XP Pro disks, but
    > unfortunately, I got an error message telling me that I do not have a windows
    > installer program. Please tell me how to fix this as it's causing all sorts
    > of problems with other programs also.
    >
    >
    > "Joseph Meehan" wrote:
    >
    > > DianeD wrote:
    > > > I have all the disks from Dell already. Should I reinstall Microsoft
    > > > Office XP Professional? If so, then would I be able to get all the
    > > > updates again? Thanks,
    > > > Diane

    > >
    > > When doing an install, it should ask you what you want to install and
    > > you may be able to install just Northwind or you may be able to do just
    > > Access.
    > >
    > > You be able to have it look for and find the files, but this time have
    > > the first disk in the drive when you try it and it may be able to find the
    > > files it needs.
    > >
    > > >
    > > > "Arvin Meyer [MVP]" wrote:
    > > >
    > > >> Apparently, the Office install is supposed to be located on your
    > > >> hard drive. The install procedure can't find it. If you can't find
    > > >> them, I'd suggest giving Dell a call and getting the installation
    > > >> disks. --
    > > >> Arvin Meyer, MCP, MVP
    > > >> Microsoft Access
    > > >> Free Access downloads
    > > >> http://www.datastrat.com
    > > >> http://www.mvps.org/access
    > > >>
    > > >> "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    > > >> news:53D56256-E332-433B-8620-273AE8987DC3@microsoft.com...
    > > >>> I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension
    > > >>> 8250 using Windows XP Pro.
    > > >>>
    > > >>> I've never used Access 2002 and I thought I would give it a try,
    > > >>> but upon opening up the program, and going to the "Help", I tried
    > > >>> to open the "Sample Northwind database" and received the following
    > > >>> error message: "Microsoft Access can't open the sample database.
    > > >>> This feature is not currently installed. Would you like to install
    > > >>> it now?"
    > > >>> When I click "Yes", I see a VERY brief install window, but it's
    > > >>> gone as fast as it came.
    > > >>>
    > > >>> Then I clicked on the "Detect & Repair" under the Help section. I
    > > >>> checked the "Restore My shortcuts while repairing" and clicked on
    > > >>> "Start". I got the following error:
    > > >>> Windows Installer error:
    > > >>> "The installation source for this product is not available. Verify
    > > >>> that the source exists that you can access it."
    > > >>>
    > > >>> What does all this mean and why doesn't my Access program work?
    > > >>>
    > > >>> How do I get Access 2002 to function properly?
    > > >>>
    > > >>> Thank you,
    > > >>> Diane

    > >
    > > --
    > > Joseph Meehan
    > >
    > > Dia duit
    > >
    > >
    > >
     
  8. Joseph Meehan

    Joseph Meehan
    Expand Collapse
    Guest

    DianeD wrote:
    > As an update, I installed the 3.1 Windows Installer. Unfortunately,
    > it hasn't corrected anything. I put the Office XP Pro CD into my
    > drive, and nothing happened. Upon clicking on the "setup.exe" I still
    > receive an error message. I don't understand what happened...what can
    > I do now to fix this?
    > Please help!


    I don't think a 3.1 Windows installer program is going to work with XP
    Pro. You may want to check out a XP Pro newsgroup. I am guessing the
    problem is with the operating system, not Access.

    Additional note, are you logged onto Windows with full administrator
    rights?


    >
    > "DianeD" wrote:
    >
    >> I tried to perform an install from the original Office XP Pro disks,
    >> but unfortunately, I got an error message telling me that I do not
    >> have a windows installer program. Please tell me how to fix this as
    >> it's causing all sorts of problems with other programs also.
    >>
    >>
    >> "Joseph Meehan" wrote:
    >>
    >>> DianeD wrote:
    >>>> I have all the disks from Dell already. Should I reinstall
    >>>> Microsoft Office XP Professional? If so, then would I be able to
    >>>> get all the updates again? Thanks,
    >>>> Diane
    >>>
    >>> When doing an install, it should ask you what you want to
    >>> install and you may be able to install just Northwind or you may be
    >>> able to do just Access.
    >>>
    >>> You be able to have it look for and find the files, but this
    >>> time have the first disk in the drive when you try it and it may be
    >>> able to find the files it needs.
    >>>
    >>>>
    >>>> "Arvin Meyer [MVP]" wrote:
    >>>>
    >>>>> Apparently, the Office install is supposed to be located on your
    >>>>> hard drive. The install procedure can't find it. If you can't find
    >>>>> them, I'd suggest giving Dell a call and getting the installation
    >>>>> disks. --
    >>>>> Arvin Meyer, MCP, MVP
    >>>>> Microsoft Access
    >>>>> Free Access downloads
    >>>>> http://www.datastrat.com
    >>>>> http://www.mvps.org/access
    >>>>>
    >>>>> "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    >>>>> news:53D56256-E332-433B-8620-273AE8987DC3@microsoft.com...
    >>>>>> I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension
    >>>>>> 8250 using Windows XP Pro.
    >>>>>>
    >>>>>> I've never used Access 2002 and I thought I would give it a try,
    >>>>>> but upon opening up the program, and going to the "Help", I tried
    >>>>>> to open the "Sample Northwind database" and received the
    >>>>>> following error message: "Microsoft Access can't open the sample
    >>>>>> database. This feature is not currently installed. Would you
    >>>>>> like to install it now?"
    >>>>>> When I click "Yes", I see a VERY brief install window, but it's
    >>>>>> gone as fast as it came.
    >>>>>>
    >>>>>> Then I clicked on the "Detect & Repair" under the Help section. I
    >>>>>> checked the "Restore My shortcuts while repairing" and clicked on
    >>>>>> "Start". I got the following error:
    >>>>>> Windows Installer error:
    >>>>>> "The installation source for this product is not available.
    >>>>>> Verify that the source exists that you can access it."
    >>>>>>
    >>>>>> What does all this mean and why doesn't my Access program work?
    >>>>>>
    >>>>>> How do I get Access 2002 to function properly?
    >>>>>>
    >>>>>> Thank you,
    >>>>>> Diane
    >>>
    >>> --
    >>> Joseph Meehan
    >>>
    >>> Dia duit


    --
    Joseph Meehan

    Dia duit
     
  9. Arvin Meyer [MVP]

    Arvin Meyer [MVP]
    Expand Collapse
    Guest

    Now may be a good time to contact Dell support and have their technician
    guide you through the steps they have to reinstall.

    --
    Arvin Meyer, MCP, MVP
    Microsoft Access
    Free Access downloads
    http://www.datastrat.com
    http://www.mvps.org/access

    "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    news:04FA71A6-AA06-4AD7-8318-E138B8D038E1@microsoft.com...
    > I tried to perform an install from the original Office XP Pro disks, but
    > unfortunately, I got an error message telling me that I do not have a

    windows
    > installer program. Please tell me how to fix this as it's causing all

    sorts
    > of problems with other programs also.
    >
    >
    > "Joseph Meehan" wrote:
    >
    > > DianeD wrote:
    > > > I have all the disks from Dell already. Should I reinstall Microsoft
    > > > Office XP Professional? If so, then would I be able to get all the
    > > > updates again? Thanks,
    > > > Diane

    > >
    > > When doing an install, it should ask you what you want to install

    and
    > > you may be able to install just Northwind or you may be able to do just
    > > Access.
    > >
    > > You be able to have it look for and find the files, but this time

    have
    > > the first disk in the drive when you try it and it may be able to find

    the
    > > files it needs.
    > >
    > > >
    > > > "Arvin Meyer [MVP]" wrote:
    > > >
    > > >> Apparently, the Office install is supposed to be located on your
    > > >> hard drive. The install procedure can't find it. If you can't find
    > > >> them, I'd suggest giving Dell a call and getting the installation
    > > >> disks. --
    > > >> Arvin Meyer, MCP, MVP
    > > >> Microsoft Access
    > > >> Free Access downloads
    > > >> http://www.datastrat.com
    > > >> http://www.mvps.org/access
    > > >>
    > > >> "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    > > >> news:53D56256-E332-433B-8620-273AE8987DC3@microsoft.com...
    > > >>> I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension
    > > >>> 8250 using Windows XP Pro.
    > > >>>
    > > >>> I've never used Access 2002 and I thought I would give it a try,
    > > >>> but upon opening up the program, and going to the "Help", I tried
    > > >>> to open the "Sample Northwind database" and received the following
    > > >>> error message: "Microsoft Access can't open the sample database.
    > > >>> This feature is not currently installed. Would you like to install
    > > >>> it now?"
    > > >>> When I click "Yes", I see a VERY brief install window, but it's
    > > >>> gone as fast as it came.
    > > >>>
    > > >>> Then I clicked on the "Detect & Repair" under the Help section. I
    > > >>> checked the "Restore My shortcuts while repairing" and clicked on
    > > >>> "Start". I got the following error:
    > > >>> Windows Installer error:
    > > >>> "The installation source for this product is not available. Verify
    > > >>> that the source exists that you can access it."
    > > >>>
    > > >>> What does all this mean and why doesn't my Access program work?
    > > >>>
    > > >>> How do I get Access 2002 to function properly?
    > > >>>
    > > >>> Thank you,
    > > >>> Diane

    > >
    > > --
    > > Joseph Meehan
    > >
    > > Dia duit
    > >
    > >
    > >
     
  10. DianeD

    DianeD
    Expand Collapse
    Guest

    Thank you for your help.

    "Arvin Meyer [MVP]" wrote:

    > Now may be a good time to contact Dell support and have their technician
    > guide you through the steps they have to reinstall.
    >
    > --
    > Arvin Meyer, MCP, MVP
    > Microsoft Access
    > Free Access downloads
    > http://www.datastrat.com
    > http://www.mvps.org/access
    >
    > "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    > news:04FA71A6-AA06-4AD7-8318-E138B8D038E1@microsoft.com...
    > > I tried to perform an install from the original Office XP Pro disks, but
    > > unfortunately, I got an error message telling me that I do not have a

    > windows
    > > installer program. Please tell me how to fix this as it's causing all

    > sorts
    > > of problems with other programs also.
    > >
    > >
    > > "Joseph Meehan" wrote:
    > >
    > > > DianeD wrote:
    > > > > I have all the disks from Dell already. Should I reinstall Microsoft
    > > > > Office XP Professional? If so, then would I be able to get all the
    > > > > updates again? Thanks,
    > > > > Diane
    > > >
    > > > When doing an install, it should ask you what you want to install

    > and
    > > > you may be able to install just Northwind or you may be able to do just
    > > > Access.
    > > >
    > > > You be able to have it look for and find the files, but this time

    > have
    > > > the first disk in the drive when you try it and it may be able to find

    > the
    > > > files it needs.
    > > >
    > > > >
    > > > > "Arvin Meyer [MVP]" wrote:
    > > > >
    > > > >> Apparently, the Office install is supposed to be located on your
    > > > >> hard drive. The install procedure can't find it. If you can't find
    > > > >> them, I'd suggest giving Dell a call and getting the installation
    > > > >> disks. --
    > > > >> Arvin Meyer, MCP, MVP
    > > > >> Microsoft Access
    > > > >> Free Access downloads
    > > > >> http://www.datastrat.com
    > > > >> http://www.mvps.org/access
    > > > >>
    > > > >> "DianeD" <DianeD@discussions.microsoft.com> wrote in message
    > > > >> news:53D56256-E332-433B-8620-273AE8987DC3@microsoft.com...
    > > > >>> I have Access 2002 (10.6501.6714) SP3 running on a Dell Dimension
    > > > >>> 8250 using Windows XP Pro.
    > > > >>>
    > > > >>> I've never used Access 2002 and I thought I would give it a try,
    > > > >>> but upon opening up the program, and going to the "Help", I tried
    > > > >>> to open the "Sample Northwind database" and received the following
    > > > >>> error message: "Microsoft Access can't open the sample database.
    > > > >>> This feature is not currently installed. Would you like to install
    > > > >>> it now?"
    > > > >>> When I click "Yes", I see a VERY brief install window, but it's
    > > > >>> gone as fast as it came.
    > > > >>>
    > > > >>> Then I clicked on the "Detect & Repair" under the Help section. I
    > > > >>> checked the "Restore My shortcuts while repairing" and clicked on
    > > > >>> "Start". I got the following error:
    > > > >>> Windows Installer error:
    > > > >>> "The installation source for this product is not available. Verify
    > > > >>> that the source exists that you can access it."
    > > > >>>
    > > > >>> What does all this mean and why doesn't my Access program work?
    > > > >>>
    > > > >>> How do I get Access 2002 to function properly?
    > > > >>>
    > > > >>> Thank you,
    > > > >>> Diane
    > > >
    > > > --
    > > > Joseph Meehan
    > > >
    > > > Dia duit
    > > >
    > > >
    > > >

    >
    >
    >
     

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